💸 Refund & Return Policy – Sulvex
At Sulvex, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — and that’s totally okay! We’re here to make the return and refund process simple and stress-free.
🕒 Return Window
You have 14 days from the date your order was delivered to request a return or refund. After 14 days, unfortunately, we can’t offer a refund or exchange.
📦 Return Conditions
To be eligible for a return:
-
Your item must be unused, undamaged, and in the original packaging.
-
A photo or video of the item showing the issue is required for quality checks.
-
Proof of purchase (order number or confirmation email) is necessary.
❌ Non-Returnable Items
The following items cannot be returned:
Personal care & hygiene products (due to safety concerns)
Items marked as Final Sale
Gift cards or digital downloads
🔄 Exchanges
If your item is defective or damaged, we’ll happily send you a replacement free of charge. Just reach out within the 14-day window.
💳 Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
⚠️ Late or Missing Refunds ?
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company or payment provider
Still no luck? Reach out to us and we’ll help sort it out
📩 How to Start a Return
To request a return, please contact our support team at:
support@sulvex.com
Include your order number, reason for return, and photos if needed.
Thanks for shopping with Sulvex.
We’re committed to making your experience smooth, safe, and satisfying — every time. 💬✨
💸 Refund & Return Policy – Sulvex
At Sulvex, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — and that’s totally okay! We’re here to make the return and refund process simple and stress-free.
🕒 Return Window
You have 14 days from the date your order was delivered to request a return or refund. After 14 days, unfortunately, we can’t offer a refund or exchange.
📦 Return Conditions
To be eligible for a return:
Your item must be unused, undamaged, and in the original packaging.
A photo or video of the item showing the issue is required for quality checks.
Proof of purchase (order number or confirmation email) is necessary.
❌ Non-Returnable Items
The following items cannot be returned:
Personal care & hygiene products (due to safety concerns)
Items marked as Final Sale
Gift cards or digital downloads
🔄 Exchanges
If your item is defective or damaged, we’ll happily send you a replacement free of charge. Just reach out within the 14-day window.
💳 Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
⚠️ Late or Missing Refunds ?
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company or payment provider
Still no luck? Reach out to us and we’ll help sort it out
📩 How to Start a Return
To request a return, please contact our support team at:
support@sulvex.com
Include your order number, reason for return, and photos if needed.
